Orb provides fabric details, fit information and sizing for all garments in the hopes that your shopping experience will be a success. Please make sure to review all information prior to purchase. Still uncertain? We’d love to help! You can reach us by email firstname.lastname@example.org or telephone 604.277.9963 if you need further information (or a friendly opinion) about any of our products prior to checkout.
RETURN POLICY Refunds/exchanges will be given in the following circumstances:
- You have received the wrong merchandise (what you have received is different from what was written on your order confirmation email)
- You have ordered the wrong size
- You are genuinely dissatisfied with the merchandise (Please give us a detailed reason if this is the case)
Returns may only be made within 14 days of the delivery date on full priced items.
Sale or discounted merchandise will be given an exchange or credit to your account. No returns for sale priced items.
All returned merchandise must be unwashed, unworn with tags attached. Worn, washed or de-tagged garments will not be accepted. (All garments are subject to inspection)
Outgoing and return shipping costs are non-refundable. However, if an item is faulty or damaged, we can reimburse return shipping charges. Please note that we cannot accept responsibility for shipping loss or damage of returned goods. All returns must have an RA number attached to be accepted. Call toll-free 1.888.663.7236 or email email@example.com to inquire about receiving an RA number.
ORDER CANCELLATION / OUT OF STOCK ITEMS
Only orders that have not been processed and shipped may be cancelled. If you wish to cancel an order, please do so by telephone 604.277.9963 or toll free 1.888.663.7236. Please have your order number ready. Orb reserves the right to refuse order cancellation if the order has already been processed and shipped.
If an item is out of stock or no longer available, Orb may cancel your order or part of your order. You will be notified via email if any part of your order is unavailable.
In the event of partial orders, Orb will ship the items in-stock and remove any items out of stock from your order.
All orders will be confirmed with you via e-mail prior to delivery and after we receive your payment.