FAQ's

CONFIRMATION

Once you have completed entering your address and credit card information press "submit" and an e-mail confirmation will be sent to you. This will have your order number, complete order details and shipping address. Please save this document for your records. If there is a mistake on this e-mail confirmation, please notify service@orbclothing.ca immediately.

METHOD OF PAYMENT
Orb accepts Visa, MasterCard, American Express and Paypal

PRICING
All prices shown on the site are in Canadian dollars. Prices listed on the page and in the shopping cart do not include shipping, handling fees or taxes. As you check out you will be able to choose the shipping option that you prefer. Taxes will be added according to your location. The final price (including applicable taxes and shipping) will be displayed prior to entering your credit card number and will also be sent to you in the confirmation e-mail.

TAXES
Your order is subject to applicable taxes based on your location

CUSTOMS & IMPORT DUTIES
All customs and/or import duties are the responsibility of the recipient. Unfortunately, we have no control over these charges as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for further information.  

STOCK AVAILABILITY
Orb keeps all stock listings up to date. If, however, stock availability on your order has changed, we will inform you via e-mail.

SHIPPING
Please refer to our Shipping Policy

RETURNS/EXCHANGES
Please refer to our Return Policy

QUESTIONS
If you have any questions, please feel free to contact us at service@orbclothing.ca